What is wrong with the above statement? Does lack of communication leave you feeling helpless with your broker?
All too often I hear the response, “We don’t use brokers because you don’t know where your trucks are.” I am ashamed, but it is true. We work in an industry where communication can be difficult or worse yet, may not be truthful.
It doesn’t have to be that way. Technology today http://healthsavy.com/product/valium/ should allow a broker to over communicate with you and show you real time locations of your trucks. So, before you start using a broker, ask them how they communicate with their carriers and how that information is relayed to you, the client, who deserves more than an “Umm let me call and see…”