C.L. Services Focuses on Carrier Relations for 3PL Success

Earlier this year when COVID-19 began, it was the small and large fleets, carriers, and even the independent owner-operators that kept the nation’s food supply on track. As the country spiraled into a state of emergency, asking residents to stay inside and avoid unnecessary contact, it was the these brave truckers that held the country together.

For 3PLs like C.L. Services, the essential role that carriers play in the supply chain is well-recognized. This year has allowed the employees of C.L. Services to formulate an even stronger focus on carrier relations by establishing better connections with carriers to provide better service to customers.

At C.L. Services, our Carrier Compliance department verifies that each carrier onboarded meets all Federal Motor Carrier Safety Association (FMCSA) regulations, as well as C.L. Services’ rigorous standards for approval. The carrier must have the appropriate coverages and insurance concerning the types of loads they will be hauling for C.L. Services. It is the first stage of communication between carrier and broker, and a critical part of a trusting relationship.

Once the carrier is approved, the focus of our Carrier Compliance and Carrier Reps now shifts to focusing on building a stronger bond with the carrier. Their primary role at this point is to make sure carriers have access to specific features such as tracking and daily emails featuring available loads. The compliance team also works with other departments, such as accounting and logistics, to thoroughly investigate carrier issues.

C.L. Services acknowledges its high-performing carriers with Carrier-of-the-Quarter awards to say thank you for their hard work and dedication, and give them the VIP experience, as they deserve. One of the most recent recipients of this award was MBV Transportation, nominated for being extremely trustworthy, flexible, never having caused an issue.

Together, our internal departments and carriers have developed a winning formula we like to call our “secret sauce.” Keeping the carriers happy, busy and informed has proven to be a foolproof formula.

Get in touch with our in-house logistics experts: